Frequently Asked Questions

Fill out the quote request form on our Contact page. A team member will reach out within 1 business day to confirm details, approve artwork, and send an invoice.

Yes. You can mix sizes freely within a style. Mixing different garment styles or colors in the same order is allowed as long as the total quantity meets the 12-piece minimum per decoration type.

Yes. We require 50% upfront before production begins, with the remaining balance due before shipment. New clients pay 100% upfront on the first order.

Absolutely. We keep your artwork and production files on file. Reorders are faster and sometimes cheaper since setup is already done.

We prefer vector files — AI, EPS, or SVG. High-resolution PNG (300 dpi+) also works. JPEGs and low-res files may require a redraw fee. If you only have a low-res logo, ask us — we can often work with it.

Yes for screen printing and embroidery — we match to Pantone Solid Coated values. DTF printing is CMYK-based so it gets very close but is not a guaranteed Pantone match. Provide your PMS code when ordering and we'll confirm before production.

Yes. We have an in-house design team that can create or refine artwork. Basic logo cleanup is free. Custom design work is quoted based on complexity — typically $25–$75 for most projects.

Yes, always. We send a digital proof for approval before we touch a single garment. Production only begins after you sign off.

Standard turnaround is 7–14 business days after artwork approval and payment. Rush orders (3–5 business days) are available for an additional fee depending on quantity and decoration type.

Yes. Embroidery, DTF printing, screen printing, and fulfillment are all done at our facility in Deer Park, NY. No outsourcing means tighter quality control and faster turnaround.

Yes, we accept customer-supplied blanks (CSG). Please note that we cannot guarantee replacement for damaged customer-supplied garments, so we recommend sending 5–10% overage. Contact us before shipping your blanks so we can confirm compatibility.

Pre-production samples are available for orders over 144 pieces. Sample cost is credited back to your order total. For smaller orders, we rely on the digital proof approval process.

Polos, dress shirts, jackets, hoodies, hats, beanies, bags, and most structured garments. Very thin or stretchy fabrics (like athletic performance shirts) may not be suitable — ask us first.

There is a one-time digitizing fee of $25–$50 to convert your logo into an embroidery file. This is a one-time charge — reorders use the same file at no additional cost.

Up to 15 thread colors per design. Unlike screen printing, embroidery pricing is based on stitch count, not number of colors — so adding colors doesn't necessarily increase cost.

Direct-to-Film (DTF) printing transfers a full-color design onto a film, which is then heat-pressed onto the garment. It works on virtually any fabric and color, supports unlimited colors and gradients, and has no minimum order requirement for the print itself.

DTF is better for small runs, multi-color designs, photographic prints, and when you need no setup cost. Screen printing is better for large runs (150+) with simple 1–4 color designs — it's more cost-effective at volume and has a softer hand feel on the garment.

Very durable when cared for properly. DTF prints hold up well through 50+ wash cycles. Turn garments inside out, wash cold, and avoid high-heat drying to maximize longevity.

Yes. We ship to all 50 states via UPS and FedEx. Local pickup is also available at our Deer Park, NY facility.

Yes. Our fulfillment service handles individual drop-shipping to multiple addresses. This is especially useful for company stores and employee onboarding kits. Contact us for bulk drop-ship pricing.

Shipping is billed at cost based on weight and destination. We'll include the estimated shipping cost in your quote. Expedited shipping options are available at checkout.

A company store is a private branded online shop where your employees or customers can order your branded merchandise on demand. We build it, stock it, and fulfill every order — you just share the link.

$0 setup fee. We build and host your company store at no upfront cost. Revenue is generated through product sales — we handle production, fulfillment, and customer service.

Most stores go live in 5–10 business days after artwork approval and product selection. We handle everything — store design, product setup, and payment processing.

Yes. We can set up stores with company-funded allowances so employees can order without entering a credit card. Great for onboarding kits, uniform programs, and employee rewards.

The more you order, the less you pay per piece. Our pricing tiers are: 12–23, 24–49, 50–149, 150–499, and 500+ pieces. Exact pricing depends on garment type, decoration method, and design complexity — request a quote for specifics.

Yes. We offer discounted pricing for registered nonprofits, schools, and youth sports organizations. Mention this when requesting a quote and we'll apply the appropriate discount.

No. Your quote includes garment cost, decoration, and any applicable setup fees. Shipping is added separately at cost. We'll always show you the full breakdown before you commit.